Shipping policy
KeyCrafted Studio — Shipping Policy
Processing Time All items are 3D printed to order. Please allow 3–7 business days for production before your order ships. Custom color requests may require additional processing time. You'll receive a shipping confirmation email with tracking once your order is on its way.
Domestic Shipping (United States) We ship domestic orders via USPS, using the services available for your order at checkout. Estimated delivery times after fulfillment:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (where available)
Shipping rates are calculated at checkout based on package weight and destination.
Shipping Charges Shipping charges are shown at checkout. We do not offer a standing free-shipping rate or order-value threshold. Any eligible shipping promotion or discount will be reflected in your checkout total; free shipping should not be assumed.
Order Tracking A tracking number will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update after you receive your confirmation.
Damaged or Lost Shipments If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We'll make it right. For lost packages, reach out after the carrier's estimated delivery window has passed and we'll investigate with the carrier on your behalf.
International Shipping International shipping is available to eligible addresses in the United Kingdom, Malaysia, and the 27 European Union countries, subject to destination, product, and service availability at checkout. International services may include DHL Express Worldwide, FedEx International Connect Plus, and DHL eCommerce Parcel Direct or Parcel Standard. Not every service is available for every destination or order. Enter your delivery address at checkout to see the available services and shipping charges for your order. An international destination must be enabled in our current selling markets and covered by an available shipping service; we do not offer unrestricted worldwide shipping. Carrier transit estimates are separate from our 3–7 business-day production window, and custom color requests may require additional processing time.